+86-18028678731   |   sales@funinvrstar.com   |   18028678731   |   en es ru

Efficient After-sale Guarantee

Provide customers with quality after-sales service to ensure that our customers’ problems are solved in a timely manner

AFTER-SALES SERVICE

7X24 After-Sales Service

We provide 7X24 hours After-Sales Service

Remote To
Fix

If that’s software issue, we will start remote control to fix it

Troubleshoot Online

When a problem occurs, our service team will help customers troubleshoot and confirm the problem via wechat or whatsapp together.

Service Parts Sent by DHL

If it’s spare parts problem, we will send new parts to client by DHL for replacement and it is all free during the warranty period

On Service Time

9 AM to 3 AM [Chinese time] Monday – Sunday

[If need service at other times, please make an appointment with the after-sales team in advance]

Contact Details

Want to get in touch? We’d love to hear from you. Here’s how you can reach us.

Phone

0086 18028678731

WhatsApp

0086 18028678731

Skype

gzzy5d

E-mail

sales@funinvrstar.com

INSTALLATION SERVICE

Orders

For 5D cinema order, Jurassic 3D ride order & orders of more than 3 units VR games or other regular simulators

Installation & Training

Provide professional installation service, which means one professional engineer will be sent for installation and training

Cost

We will take care of the engineer salary while customer side covers the travel cost only, including VISA, tickets, hotel and food

12 MONTHS SUPER WARRANTY

One-year
Warranty

The warranty period is 12 months and starts from the date of delivery agreed by the contract. When problems happen, our after-sales experts will guide customers to check and solve the problems.

Service Parts Sent by DHL

During the warranty period, if parts are damaged and require repair (artificial damages and easy-broken parts are excluded), we will send the replaceable parts to the customer by DHL and then customers send the repair parts to us.

All
Free

We will bear the cost of spare parts and parcel freight within the warranty. Besides, within the warranty, the new games will be updated for free to customers and technicians will guide customers how to download it.

Lifetime Software Support

The XDplayer is FuninVR’s Exclusive software, we provide software Lifetime Software Support. The operation training will be provided, and when the issues happen, our technicians will provide remote control to solve them.

DETAILS OF SPECIFIC TERMS

  • We manufacture the full set of VR Simulator, 5D cinema, 7D Cinema, 9D VR Simulator, Flight Simulator.

  • FuninVR

    FuninVR now has seven major entertainment categories, totally more than 30 self-designed VR products covering game types including experience, multiplayer competition, flight, car-racing, parent-kid and science popularization

  • CONTACT US

    Phone: 0086 18028678731
    Whatsapp: 0086 18028678731
    Skype: gzzy5d

    Address: NO. 8 Limin Street, Dalong Street, Shiqi Town, Panyu Disctrict, Guangzhou, China