[If need service at other times, please make an appointment with the after-sales team in advance]
Provide customers with quality after-sales service to ensure that our customers’ problems are solved in a timely manner
We provide 7X24 hours After-Sales Service
If that’s software issue, we remote to fix it
When a problem occurs, our service team will help customers troubleshoot and confirm the problem via wechat or whatsapp together.
If it’s spare parts problem, we will send new parts to client by DHL for replacement and it is all free during the warranty period
[If need service at other times, please make an appointment with the after-sales team in advance]
0086 18028678731
0086 18028678731
gzzy5d
sales@funinvrstar.com
For 5D cinema order, Jurassic 3D ride order & orders of more than 3 units VR games or other regular simulators
Provide professional installation service, which we will send one professional engineer will be sent for installation and training
We will take the engineer salary while customer side cover the travel cost only, including VISA, tickets, hotel and food
The warranty period is 12 months and starts from the date of delivery agreed by the contract. When problems happens, our after-sales experts will guide customers to check and solve the problems.
During the warranty period, if parts are damaged and require repair (artificial damages and easy-broken parts are excluded), we will send the replaceable parts to the customer by DHL and then customers send the repair parts to us.
We will bear the cost of spare parts and parcel freight within the warranty. Besides, within the warranty, the new games will free update to customers and technicians will guide customers how to download it.
The XDplayer is FuninVR’s Exclusive software, we provide software support for the whole life. The operation training will be provided, and when the issues happen, our technicians will provide remote control to solve them.
FuninVR now has seven major entertainment categories, totally more than 30 self-designed VR products covering game types including experience, multiplayer competition, flight, car-racing, parent-kid and science popularization
Phone: 0086 18028678731
Whatsapp: 0086 18028678731
Skype: gzzy5d
Address: NO. 8 Limin Street, Dalong Street, Shiqi Town, Panyu Disctrict, Guangzhou, China