[If need service at other times, please make an appointment with the after-sales team in advance]
Efficient After-sale Guarantee
Provide customers with quality after-sales service to ensure that our customers’ problems are solved in a timely manner
AFTER-SALES SERVICE
7X24 After-Sales Service
We provide 7X24 hours After-Sales Service
Remote To
Fix
If that’s software issue, we will start remote control to fix it
Troubleshoot Online
When a problem occurs, our service team will help customers troubleshoot and confirm the problem via wechat or whatsapp together.
Service Parts Sent by DHL
If it’s spare parts problem, we will send new parts to client by DHL for replacement and it is all free during the warranty period
On Service Time
9 AM to 3 AM [Chinese time] Monday – Sunday
Contact Details
Want to get in touch? We’d love to hear from you. Here’s how you can reach us.
INSTALLATION SERVICE
Orders
For 5D cinema order, Jurassic 3D ride order & orders of more than 3 units VR games or other regular simulators
Installation & Training
Provide professional installation service, which means one professional engineer will be sent for installation and training
Cost
We will take care of the engineer salary while customer side covers the travel cost only, including VISA, tickets, hotel and food
12 MONTHS SUPER WARRANTY
One-yearWarranty
The warranty period is 12 months and starts from the date of delivery agreed by the contract. When problems happen, our after-sales experts will guide customers to check and solve the problems.
Service Parts Sent by DHL
During the warranty period, if parts are damaged and require repair (artificial damages and easy-broken parts are excluded), we will send the replaceable parts to the customer by DHL and then customers send the repair parts to us.
AllFree
We will bear the cost of spare parts and parcel freight within the warranty. Besides, within the warranty, the new games will be updated for free to customers and technicians will guide customers how to download it.
Lifetime Software Support
The XDplayer is FuninVR’s Exclusive software, we provide software Lifetime Software Support. The operation training will be provided, and when the issues happen, our technicians will provide remote control to solve them.
DETAILS OF SPECIFIC TERMS
- The warranty period starts from the date of delivery agreed by the contract.
- Before we send the replaceable parts out, customers should send the broken parts out to the company and provide the tracking number which can be checked and confirmed.
- Customer should pay the freight cost for sending the broken parts back to the company.
- Both artificial damages and easy-broken parts are not included in the policy of warranty.
- Warranty on the Headsets are a period of 6 months Excluding the Cable, Leather gasket and Head straps.
- When problem happens, customers should not attempt to fix themselves. They need to cooperate and follow the instructions of the after-sales experts to check and solve the problems step by step; If customers don't cooperate and try to repair themselves, and damage other parts, the warranty will be voided.
- The company reserves the right of final explanation for after-sales policy.
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